HIPAA Compliant Call Center

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HIPAA Compliant Call Center

Our HIPAA compliant call center and business process services will not only save valuable resources for health care related organizations, but will become part of a more efficient and complete patient care experience. Ease your organization’s administrative burdens and never worry about the security of protected health care information with the reliability of E-Asia Tech Solutions Call Center’s full HIPAA compliance.

E-Asia Tech Solutions offers the following HIPAA Compliant Call Center Services:

  • HIPAA Compliance Technology
  • HIPAA Compliance Training
  • HIPAA Compliance Requirements

Mandatory HIPAA Compliance for your health care related business and your outsource partners

Under the Health Insurance Portability and Accountability Act (HIPAA), health plans, health care clearinghouses, and health care providers in the United States must follow national HIPAA compliance standards to ensure the privacy and security of protected health care information. Individual medical and health care billing information can be used and disclosed only according to the patient’s consent, and all related records must comply with HIPAA’s security requirements. A broad variety of health care related industries and personnel must follow these rules, including insurance providers and brokers, physicians, dentists, vision care providers, hospice services, medical clinics, academic institutions, pharmacies, hospitals, therapists, counselors and medical equipment providers.

HIPAA violations can lead to crippling fines and criminal penalties. Organizations and individuals that fail to comply with HIPAA regulations can be subject to fines of up to $1,500,000 per violation and even imprisonment as a criminal penalty. As enforced by the U.S. Department of Health and Human Services and the Office for Civil Rights, a single violation occurs for each individual patient whose information is misused or wrongfully disclosed.

It is important to know your responsibilities and to insist on a HIPAA compliant call center for your outsource needs. HIPAA requires that any organization you work with for recordkeeping, customer care, or any professional service that may include contact with your patients’ protected health care information must sign an agreement (as a “Business Associate”) to use protocols and safeguards that protect the privacy and security of that information. These outsource organizations must also have procedures in place to comply with HIPAA security rules and must disclose breaches of protected health care data.

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