If you want happier and more productive agents, data entry services from BPO Made Easy are an opportunity worth exploring. The mundane, error-prone work of data entry is unavoidable, but it’s not something you have to dump on your best and brightest agents to get a wealth of accurate information into your database. Wouldn’t your agents’ time be best served helping customers and closing sales? Our experienced, dedicated team of college-educated, English-speaking Filipinos are eager to work for you and raise your bottom line.
The Importance of Data Entry
A company’s database holds critical information necessary for interacting with customers, providing better service, and making important business decisions. In fact, 93 percent of companies believe data is essential to marketing success. Call centers are one of the central hubs for data, not to mention a core component of customer service in general. When a customer has a problem or question, it’s the call center that serves as the gatekeeper of information. The data and insights collected by call center agents fuel change and growth within an organization when input accurately and used wisely by upper management. Streamlining data entry gives companies a complete understanding of customer interactions that boosts sales, reduces turnover, and leads to greater efficiencies all-around.
Why Companies Outsource Data Entry?
Outsourcing data entry is a cost-effective and efficient way to grow your business in a global economy. The cost of living in the Philippines is more than 50% lower than US cities and more than 60% lower than London. You have the power to provide call center agents in Cebu City with a generous wage and benefits package that is much lower than what you’d spend to provide a menial income for someone in your home country. Not only that, but you can scale up your workforce quickly without additional investments in infrastructure, equipment, training, or technology. A great deal of human error is involved when agents have to shift attention from one type of task to another, causing fatigue. By transferring customers to our agents for wrap-up and hiring dedicated staff whose only priority is collecting and entering accurate data, you keep your workforce fresh and on-task. Our internal management oversees and runs a quality assurance program to ensure the accuracy of all information collected. Our robust accuracy standards ensure zero errors, with automated error reports, manual re-checking, data monitoring, geo-coding, matching, linking, and data profiling.