Our email support service delivered by customer service professionals specifically trained to take care of emails in a timely and very concise manner. Leave no message unanswered especially customer concerns. Outsourcing this part of your business can be quite handy especially if you’re receiving thousands of emails in a day or you have no time or additional personnel to handle this task.
Aside from the necessary written English communication skills, our email support or non-voice agents are trained to deal with products queries, order fulfillment, after sales queries, information queries, verification, and follow ups to name a few.
We work with our clients to ensure that each communication sent is aligned with their company brand and their product/service information through standard replies to frequently asked questions, email etiquette, culture sensitivity, customer service training, etc.